Does the work
Reads, labels, matches, and files every fax.
Healthcare AI automation
Turn every fax and referral into completed work.
Diagna reads documents, updates your EHR, and routes the work automatically.
HIPAA compliantWorks with your systemsBuilt for healthcare
Live workflow
Specialty referral12 pages · just now
PatientAmelia R. · DOB matched
Diagna AI
PatientMatched
RecordUpdated
ReferralRouted
Incoming documentSpecialty referral
12 pagesProcessed byDiagna AI
Patient matchedEHR updatedReferral routed
Workflow completeProcessed in 52 seconds
Why it matters
Specialty care still starts with a fax.
Someone still has to read every fax, find the patient, and get it to the right desk. When that backs up, patients wait.
Sound familiar?
- Faxes printed and scanned by hand
- Referrals lost in a shared inbox
- Calling around to find a record
- Re-faxing what already arrived
- Missing insurance found on visit day
- A backlog after every long weekend
How it works
A referral fax, start to finish.
Here is what Diagna does in the first few minutes after a fax lands.
Fax arrives
On the number you already use.
Read and sorted
Labeled as a routine pulmonology referral.
Patient matched
Name and date of birth checked against the chart.
Details entered
Insurance, diagnosis, and referring provider go into the EMR.
Loop closed
Everyone who needs to know, knows.
Done in about three minutes. Example timeline
Why Diagna
AI staff, not another inbox.
Diagna does the fax and referral work itself, so your team can get back to patients.
Built for specialty practices
Set up around your document types and referral sources.
Same numbers, same EMR
Senders change nothing. Older EMRs work too.
Live in weeks
Start with your busiest documents, then add more.
You stay in control
Every action is logged, and any field can be changed.
Built around you
We learn your workflow before we automate it.
Real results
Hours back, every day.
"Diagna took the time to understand our workflow and build something that really suits us. Their team has always provided great support."
"Our 3 staff members are saving half their day because of Diagna. They're focused on patients now, not chasing paper."
6+ hrs
saved per clinic, every day
3h to 10m
daily fax review at one practice
2 days
of fax backlog cleared
80 to 90%
of the day back for fax teams
Who it helps
Time back for the whole team.
Front desk
No more printing, sorting, or scanning.
MAs and PAs
Find any record by patient name in seconds.
Billing and providers
Pull up any document without asking around.
Practice managers
See what is open, what is overdue, and who owns it.
What it adds up to
What 200 faxes a day adds up to.
An example for a practice that still handles faxes on paper.
- staff hours saved a day
- ~11
- full-time roles freed up
- ~1.4
- a year in staff time
- ~$79K
- pages a year not printed
- ~208K
Illustrative estimate. Assumes about 4 pages per fax, 260 working days, and $28 an hour in staff cost.
The Diagna platform
Three ways Diagna takes work off your plate.
01
ReferralRoutedLab resultFiledPrior authAssigned
Fax management
Read, classify, and route every incoming fax.
Learn more02
1Received2Checked3Ready
Referral management
Check referrals, find missing details, and keep them moving.
Learn more03
PatientAmelia R.CoverageCommercialSpecialtyPulmonology
Automated data entry
Match patients and update the right fields in your EHR.
Learn moreIntegrations
Works with the systems your team already uses.
From the resource library
Practical ideas your team can use.
Fax automation
How AI reads and routes faxes in clinics
A clear look at OCR, document classification, patient matching, and safe exception handling.
Guide Read Referral managementClosed-loop referral tracking with AI
See how clinics can keep missing details, scheduling, and handoffs visible.
Guide Read Free toolHIPAA readiness checker
Review a few practical safeguards and find the areas that need a closer look.
Tool OpenWhat is Diagna?
Diagna is AI staff for specialty practices. It reads every incoming fax, sorts it, matches the patient, enters the details into your EMR, and keeps referrals moving until the patient is booked.
Who is Diagna built for?
Independent specialty practices in the US, especially multi-location groups that get a lot of faxes and referrals.
Does Diagna replace our EMR or fax provider?
No. You keep your fax numbers and your EMR. Referring offices change nothing, and there is no new hardware.
What documents can Diagna handle?
Referrals, lab results, records, prior authorizations, insurance denials, prescriptions, and any other type your practice uses.
How do we keep an eye on it?
Every document has a status, an owner, and a full history. You can open anything, see what Diagna did, and change any field.
What if Diagna is unsure?
It asks instead of guessing. If a patient match is uncertain or a page is unreadable, it goes to the right person with the issue flagged.
How does information get into our EMR?
We set it up with your team. Most practices start with a one-click Sync to EMR button, then switch to automatic filing.
How long does it take to go live?
A few weeks. Most practices start with their main fax lines and add more over time.
Is Diagna HIPAA compliant?
Yes. We sign a BAA before any fax moves. Data is encrypted in transit and at rest, every action is logged, and we never train on patient data.