Privacy Policy

1. Who we are

Diagna Healthcare Technologies, Inc. ("Diagna," "we," "us," or "our") provides healthcare workflow automation software. This Privacy Policy applies to diagna.ai, demo requests, and other business communications that link to this policy.

2. Information we collect

Information you provide

We collect information you choose to submit, such as your name, work email, organization, telephone number, workflow interests, meeting details, and the contents of communications with us.

Information collected automatically

When you use the website, we and our hosting or security providers may receive technical information such as your IP address, browser and device type, referring page, pages visited, timestamps, and diagnostic or security logs. Scheduling tools embedded on the website may use cookies or similar technologies under their own policies.

3. How we use information

We use information to respond to inquiries, schedule and provide demonstrations, communicate about Diagna, operate and secure the website, diagnose problems, improve our services, comply with law, and establish or defend legal rights. We may also use business contact information to send relevant product communications where permitted by law. You can opt out of marketing email at any time.

4. How we disclose information

We may disclose information to vendors that help us host, secure, operate, and support the website and our business, including HubSpot for receiving and managing demo requests and Calendly for scheduling. We may also disclose information to professional advisers, during a corporate transaction, when required by law, or when reasonably necessary to protect Diagna, our customers, or others.

We do not sell personal information or share it for cross-context behavioral advertising.

5. Healthcare data and HIPAA

This website and its demo form are intended for business contact information. Please do not submit protected health information or other patient information through the website.

When Diagna processes protected health information on behalf of a healthcare customer, that processing is governed by the applicable customer agreement and, where required, a Business Associate Agreement. This website policy is not a Notice of Privacy Practices for a healthcare provider. Information about Diagna's security and compliance program is available through the Diagna Trust Center.

6. Data retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including providing requested communications, maintaining business records, meeting legal obligations, resolving disputes, and enforcing agreements. Retention periods vary based on the nature of the information and applicable requirements.

7. Security

We use administrative, technical, and organizational safeguards designed to protect information. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security. Current security and compliance information is available at the Diagna Trust Center.

8. Your choices and privacy rights

You may ask to access, correct, or delete personal information, or object to or restrict certain processing, by emailing us. Rights vary by location, and we may need to verify your identity before completing a request. You may also appeal a decision or use an authorized agent where applicable law provides those rights.

9. International use

Diagna operates in the United States. If you access the website from another country, your information may be transferred to and processed in the United States or other locations where our providers operate, subject to applicable safeguards.

10. Children

The website is intended for business users and is not directed to children under 18. We do not knowingly collect personal information from children through this website.

11. Third-party services

The website may link to or embed third-party services. Their privacy practices are governed by their own policies, and Diagna is not responsible for those practices.

12. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version here and revise the effective date. Material changes may also be communicated by other appropriate means.

13. Contact us

For privacy questions or requests, email dhruv@diagna.ai.